Effective Date: 20-08-2023

1. Introduction
   Welcome to ZENLUCA! These Terms & Conditions ("Terms") govern your use of the www.zenluca.com website ("Website") and your purchases from ZENLUCA. By accessing the Website and making a purchase, you agree to these Terms. Please read them carefully.
2. Acceptance of Terms
   By using our Website and placing an order, you agree to accept these Terms. If you do not agree with any part of these Terms, you should not use the Website or make any purchases.
3. Orders and Confirmation
   When you place an order with us, you are making an offer to buy a product. We will confirm your order through an email, known as the "Order Confirmation." The contract between you and ZENLUCA is formed when we send the Order Confirmation. Please retain this email as proof of your purchase.
4. Payment
   You can securely pay for your order using credit or debit cards. ZENLUCA does not store your credit card information.
5. Promo Codes
   Promo codes should be applied during the checkout process and cannot be added after purchase.
6. Taxes
   All prices on the ZENLUCA website include VAT in accordance with applicable legislation. If your order is shipped outside the EU, you may be responsible for import duties and taxes. These charges are beyond our control and vary by country.
7. Delivery & Returns
   Please refer to our Return & Exchange page for information about ordering and returning products.
8. Warranty
   We guarantee our products are free from production defects for 24 months from the purchase date. Normal wear and tear, accidents, improper use, and unauthorized changes are not covered.
9. Privacy Policy
   We respect your privacy and handle your personal information in accordance with our Privacy Policy. By using our Website, you consent to such processing and confirm the accuracy of your data.
10. Product Information
    Product details, images, and offers on the Website are subject to change without notice. We do our best to accurately represent products, but colors may vary due to computer settings.
11. Liability and Limitation
    ZENLUCA's liability is limited to the purchase price of the product. We are not liable for indirect or consequential damages. Our liability does not exclude or limit responsibility for death, personal injury, fraud, or matters where exclusion is illegal.
12. Use of Website
    The Website is provided as-is and we are not responsible for security or privacy. We strive for accurate content, but errors may occur. Your use of the Internet is at your own risk.
13. Intellectual Property
    The content on our Website, including trademarks and copyrights, is protected. You may not reproduce, distribute, or exploit content without our consent.
14. User-Generated Content
    User-generated content on our Website is not owned or controlled by ZENLUCA. If you suspect a violation, please contact us.
15. Reviews
    By submitting a review, you grant ZENLUCA the right to use, reproduce, and modify your content.
16. Links to Other Websites
    Our Website may link to external sites. We are not responsible for their content or availability.
17. Retention of Title
    Products remain ZENLUCA's property until full payment is received.
18. Fraud
    Fraudulent activity will be reported to authorities, and we reserve the right to cancel suspicious orders.
19. Governing Law
    These Terms are governed by Dutch law. Disputes will be subject to the jurisdiction of Dutch courts.
20. Changes to Terms and Conditions
    ZENLUCA reserves the right to modify these terms and conditions periodically. When placing an order, the terms and conditions in effect at that time will apply to the agreement between you and Zenluca. We recommend visiting this page regularly to review the most current terms to which you are bound.
21. Referral Program Terms and Conditions
    Subject to the conditions outlined below, you have the opportunity to earn 'credit' for use on our Website through our referral program. You may refer new customers to ZENLUCA by sharing the provided referral link or code. Participation as a 'referrer' requires a prior order on the Website.
22. Privacy Policy
    ZENLUCA values your privacy. Our Privacy Policy outlines how we collect and use Personal Data from users of our website, www.zenluca.com, and online services. For privacy concerns, questions, complaints, or security violations, contact us through the provided contact email. By submitting Personal Data through our Site or Services, you agree to our Privacy Policy's terms and consent to the collection, use, and disclosure of your Personal Data as stated.
23. Child Privacy
    We do not knowingly collect Personal Data from visitors under 13. If a child under 13 submits Personal Data, we will aim to delete it promptly.
24. International Users
    By using our Site and providing data, non-U.S. users consent to their Personal Data processing for purposes mentioned in the Privacy Policy. Data may be processed in countries with differing privacy laws, including the United States.
25. Data Collection
    "PERSONAL DATA" includes identifiable information like name, address, email, etc. "ANONYMOUS DATA" is non-identifiable data. We collect both types as described below: Information provided directly, such as when creating an account or making an order. Feedback, emails, and other interactions with us. Information from third-party social networking sites if you choose to register or log in through them. Information collected via technology, including browser type, IP address, etc. Log files and analytics to enhance user experience. Cookies and Pixel Tags for improved site interaction. Information collected from third parties.
26. Disclosure and Use
    Personal Data is used to improve the Site, Services, administration, and communication. Anonymous Data helps with analysis and site enhancement. We share data with third parties for operational purposes, but only with your consent, parent companies, subsidiaries, and in business transactions.
27. Payment Processing
    Payments are handled by Stripe and PayPal. We don't process or retain credit card/bank account data.
28. Third-Party Links
    Our Site may contain links to external sites with their own privacy policies. We aren't responsible for their content or practices.
29. Your Choices
    You can opt-out of newsletters and promotional emails. You can also adjust your browser settings to manage Cookies. If you change your Personal Data, you can contact us. Deleting data may be subject to legal retention requirements. Our Privacy Policy may change, so review it regularly.
30. Taxes and International Shipping
    Prices displayed include VAT. For non-EU countries, VAT is removed at checkout. Non-EU orders may incur import duties and taxes, which are your responsibility. Charges depend on item details and local laws. Contact your customs office for details.

Please carefully read and understand these Terms before using our Website or making a purchase. If you have any questions, please contact our customer service at service@zenluca.com.

Thank you for choosing ZENLUCA!