150-Day Money-Back Guarantee
Hair loss can be a frustrating experience, and we understand that the last thing you need is additional stress about your investment. At ZENLUCA, we're here to ease your concerns. With our commitment to quality and your satisfaction, we proudly offer a 150-Day Money-Back Guarantee.
We believe in the effectiveness of our products, and we want you to experience the benefits with confidence. If you don't see results within 150 days of using our Full Range Set, we'll happily refund your purchase, subject to certain conditions.
How it works
To make use of this guarantee, we only ask you to follow three simple steps:
Step 1 - Use the products accordingly
First, make sure to use our products according to our product instructions. Consistency is key to seeing the best results.
Step 2 - Track your progress
Second, track your progress – take photos of your hair each month to observe the changes over time. You may be amazed by the progress. Make sure to take these photos according to our guidelines in the FAQ below.
Step 3 - If no results, claim guarantee
And finally, if you don't see results within 150 days, claim your refund through the link below. If you meet the conditions, we'll promptly process your refund.
FAQ
How should I take the photos?
Taking accurate photos is an essential part of tracking your progress with ZENLUCA products. To ensure you capture clear and reliable before-and-after images, follow these steps:
- Clean and Dry Hair: Take the photos when your hair is clean, dry, and free from any styling products. This provides an accurate representation of your hair's natural condition.
- Natural Lighting: Choose a well-lit area with natural light, if possible. Avoid direct harsh sunlight, as it can create shadows and distort your hair's appearance.
- Consistent Angles: Keep your head in the same position for both before and after photos. This allows for accurate comparisons. We recommend taking shots from the front and top views of your head.
- Neutral Background: Use a plain, neutral-colored background that won't distract from your hair. This helps focus on the changes in your hair's texture and volume.
- Steady Hands: Hold the camera steady or use a tripod to avoid blurriness. Sharp, focused images are crucial for accurate assessment.
Remember, these photos are a visual record of your hair's journey with ZENLUCA. They not only help us evaluate your progress but also give you a tangible way to observe the changes over time. We're excited to join you on this path to healthier hair and look forward to witnessing your transformation.
Why 150 days?
At ZENLUCA, we are committed to delivering products that provide visible and meaningful results for our customers. The choice of a 150-day guarantee period was made with careful consideration of the hair growth cycle and the time required to see noticeable improvements.
The hair growth cycle consists of several phases, including the anagen (growth), catagen (transitional), and telogen (resting) phases. Hair products take time to work with your hair's natural cycle, and significant changes may not be immediately visible. We believe that a 150-day period allows ample time for our products to interact with your hair and scalp, leading to more accurate and observable results.
This timeframe also aligns with the average time it takes for individuals to notice substantial changes in their hair's texture, thickness, and overall condition. By setting the guarantee at 150 days, we aim to provide you with a fair opportunity to experience the full benefits of our products and witness the potential transformation of your hair.
We're dedicated to your satisfaction and confident that, within this timeframe, you'll be able to see the positive impact our products can have on your hair health. If you have any further questions about our guarantee or the 150-day period, please don't hesitate to reach out to our customer support team.
Which products do I need to use?
At ZENLUCA, we've formulated a comprehensive hair care regimen designed to provide you with the best chance of achieving your desired results. Our approach involves a combination of carefully crafted products that work synergistically to promote healthy hair growth and overall hair health.
For the 150 day warranty you need to use the following products as part of your hair care routine:
- Hair Growth Stimulating Shampoo
- Hair Growth Stimulating Conditioner
- Hair Growth Stimulating Serum
- Hair Growth Stimulating Roller
Using this combination of products ensures that you're addressing multiple aspects of hair health, from nourishing your scalp to promoting circulation and stimulating hair follicles. Consistency is key, so we recommend using these products as directed in your routine. By incorporating each step, you're maximizing your chances of achieving the results you desire.
Additionally, we would like to inform you that the 150-day warranty and refund policy are applicable exclusively to purchases made through our official website, zenluca.com. To be eligible for a refund under this warranty, it is imperative that you have acquired the aforementioned products solely via our website.
To initiate a refund request, it is vital to retain the documentation of your purchases as proof of transaction. This documentation will be required to verify your eligibility for the warranty.
Remember, hair growth is a gradual process that requires patience and commitment. Your dedication to this routine, combined with our carefully formulated products, offers a comprehensive approach to supporting your hair's health and growth potential. If you have any questions about how to incorporate these products into your routine or need further guidance, our customer support team is here to assist you every step of the way.
Who do I need to contact for the refund?
If, after the 150-day period, you find that you haven't experienced the desired results with our ZENLUCA products and would like to request a refund, the process is straightforward.
To request a refund, please complete the "Claim Warranty" survey located in step 3 on this page.
Upon reaching out to us at service@zenluca.com, our dedicated customer support team will be readily available to guide you through your refund request. To expedite the process, please ensure you provide your order details, including the order number and the date of purchase, allowing us to swiftly locate your information.
Rest assured that our team will assist you with the necessary steps to facilitate your refund, ensuring a seamless and hassle-free experience. Your satisfaction remains our utmost priority, and we are committed to handling your request with the highest level of professionalism and care.
Should you have any additional information or questions to include, please feel free to mention them in your email to service@zenluca.com. We are here to ensure your complete satisfaction with your ZENLUCA experience and appreciate the opportunity to support you in achieving your hair care goals.
